Refund and Return Policy

Overview

Our refund and return policy aims to ensure your satisfaction. You have 14 days from the date of receipt of your order to return an item and request a refund or exchange.

Return conditions

To be eligible for a return, your item must:

Be unused and in the same condition as when it was received.
Be in its original packaging, intact and accompanied by all labels.

Non-Refundable Items

Certain items are not eligible for return or refund, including:

Plants that have been shortened with the agreement of the customer to satisfy height restrictions for delivery.
Customized or made-to-measure products.
Gift cards or gift vouchers.

Return Procedure

Contact Us: Send a message through our website specifying your order number and the items you wish to return.
Shipping: Carefully pack the items in their original packaging and send them to the following address: VALLONCHENE – 1426 chemin d’Atteville – 76440 SOMMERY (France). Return shipping costs are at your expense, except in case of defective products or our error.
Refund : Upon receipt and inspection of your returned item, we will issue a refund to the original payment method within three business days. The refund may take longer to appear on your statement, as processing times vary by financial institution.

Partial Refunds

In certain cases, we may grant a partial refund if the returned item shows signs of wear, damage, or missing parts not due to our error.

Exchanges

If you wish to exchange an item, please contact us by e-mail or by sending a message through our website.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately upon receipt of your order. We will cover the return shipping costs and send you a replacement. If the item is no longer available, we will issue a refund as soon as we receive the defective or damaged product.